First review I've ever written and have been buying on for years. I bought this Dreamegg for myself and I loved it. Everything works perfectly and I mentioned how much I liked it to my sister who lives in another state. She said she might get one too and try it out so I purchased another one and sent it to her for Christmas. Well, as luck would have it, it didn't work at all. After speaking with her about it and reading the reviews, I suggested she contact the seller directly and tell them the issue. So she did, and not only did they respond, they expedited her a replacement which she has received and it is working perfectly. We were both very impressed with the level of Customer Service offered and the promptness with which they resolved the issue. So now we both have our Dreameggs and are happy as can be. Thank you for making it a quick and painless process especially because it was a Christmas gift. Very much appreciated.